Frequently Asked Questions
Everything you need to know about your Catalyst Game Labs Store order, from shipping to sizing.
How do I determine the right size for my apparel?
We provide a detailed sizing chart on every product page. We recommend measuring a similar garment you already own and comparing it to our dimensions to ensure the perfect fit.
What is your return policy for fashion items?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drop items may have specific return restrictions.
When will my order ship?
Standard in-stock orders typically process within 2-3 business days. Pre-order items or custom-printed apparel will have specific lead times noted in the product description.
Do you offer international shipping?
Yes, we ship our apparel worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected carrier.
How should I care for my Catalyst Game Labs clothing?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on any printed graphics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay for a secure checkout experience.